Support

Getting started in Publishing Assistant 6

Carefully review the Publishing Assistant registration requirements.
If Paratext is not yet on your computer, download and install it.
Download and run the Publishing Assistant installer.

If you are working with a beta version of Publishing Assistant, you should enable pre-release updates. To do so, click on Menu, then Hold down the Shift key on your keyboard and select Help > Advanced > Release Stage. Make sure that Pre-release is checked.

Documentation

Current Publishing Assistant documentation is found online at https://pubassist-docs.paratext.org. You can also access it from PA by going to the Help menu and then selecting User Manual.

The User Manual is available for offline use in PDF format. (The PDF version does not contain the ‘Advanced Answers‘ section from the online version.)

User Manuals for previous versions of Publishing Assistant

Type	File Name	Date Modified	Size

chm	PublishingAssistant 6 UsersManual	5:43 pm 12/11/2019	8.3M
pdf	PublishingAssistant 6 UsersManual	5:43 pm 12/11/2019	4.5M

If you have downloaded the CHM file above and you do not see any content within the main window, this is because Windows has automatically blocked display of CHM help content for files downloaded from Internet (as a security precaution). You can restore the operation of the file by right-clicking on the file icon, then selecting Properities, and then select Unblock at the bottom right of the General section.

TCoP Mailing List

You can subscribe to the Typesetting Community of Practice Google group and receive notifications via e-mail. There a lot of people who are willing to help by sharing their knowledge and skills.

Getting Additional Help

Report a Problem

Publishing Assistant also has a built-in feature which allows registered users to report a problem to the support and development team. Using this feature will submit critical project data files as well as other important information such as which versions of PA, InDesign, and Windows you are using. This makes it easier to pinpoint and fix the problem.

Make sure that the the InDesign book containing the files you are requesting help with is open in InDesign.
From the Publishing Assistant Menu button, select Help, then select Report a Problem. The Report a Problem dialog will open.
Enter your email address in the field at the top.
Click on the Add Documents button.
Select one or more documents to include in the backup. Hold down the SHIFT or CTRL keys to select multiple books.
Select whether all pictures, or only pictures in the select document should be included in the backup.
Click OK at the bottom of the document selection window.
Write a description of the problem you are having in the large empty box in the bottom half of the window. If possible, please include a list of the steps which are required to reproduce the problem.
Click Send at the bottom of the main “Report a Problem” dialog.

You will be asked to confirm whether it is OK to transmit the backup data directly to the UBS / SIL servers (the file will be uploaded in the background and will not affect your work).

Ask a question about Publishing Assistant

If you have a question about Publishing Assistant 6 which has not been covered in the documentation, FAQs, or community support channels, send it to the support team.

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